Journal of Electronic & Information Systems

ChatGPT in Academic Writing: A Boon or a Bane?

2025-01-20T14:13:15+08:00

The rise of artificial intelligence (AI) has introduced tools like ChatGPT, transforming academic writing by streamlining tasks such as summarization, citation generation, and linguistic refinement. While it enhances efficiency and supports non-native English speakers and early-career researchers, its adoption raises ethical concerns, including risks of plagiarism, over-reliance, and diminished critical thinking. Furthermore, ChatGPT's limitations in originality, contextual understanding, and factual accuracy highlight the need for vigilant oversight and clear ethical guidelines. This paper critically examines ChatGPT’s dual role in academia, offering recommendations to maximize its benefits while maintaining scholarly integrity. When used responsibly, ChatGPT has the potential to complement human intellect and advance academic writing practices.

Information Systems Facilitate the UK Ambulance Service Transition towards an Omni-Channel Service

2024-04-29T14:54:51+08:00

This paper represents a description of those ‘hidden’ policies supported by information systems that currently influence the direction of change within the UK ambulance service. When an ambulance service displays poor response times it may have reached a situation where demand exceeds supply regularly, then using ‘critical thinking’ the management should reconstruct their approach and focus exclusively on patient needs and the sources of appropriate help. The UK ambulance service has developed three strategic approaches; firstly, a single-channel strategy employing ambulance service staff only (‘hear and treat, or ‘see and treat’); secondly, a multi-channel strategy involving other NHS services (from call to on–scene then accident and emergency or direct to a hospital ward); and thirdly, a new omni-channel strategy where the patient is directed on a pathway from the ambulance service to a combination of other NHS or voluntary services. The key element in developing an omni-channel strategy is a secondary triage system, supported by a new database, which ensures patients are directed to a specialist service that could provide them with the most immediate help to meet their needs. Some of these services to patients (for example, the Falls team) are provided by the ambulance service directly. Patients are directed to alternative services, identified in the database, this system allows the ambulance service to bypass accident and emergency and monitor the patient’s pathway from the initial call to the outcome. Initial small projects indicate that the omni-channel system reduces duplication of effort, improves system productivity, reduces cost and shortens patients call to outcome time.

A Wizard of Oz Study to Explore How the Young Population Perceives Brain-Computer Interfaces

2024-12-20T18:42:37+08:00

This paper describes a wizard-of-oz (Woz) study that was performed to gather insights on how 44 teenagers perceive Brain-Computer Interfaces and how they imagine interacting with this technology in the domain of home automation. Ten questions were asked before users tested a fake BCI supposed to allow a mental control on a lamp, a fan and a radio. Three other questions were asked after the Woz experiment to gather users' feelings. Our study showed that young people were influenced in their perception of their own abilities to control connected objects (lamp, fan, radio) with a BCI, thanks to the Wizard of Oz technique. Thirty participants (68.2%) strongly believe they can control an object using their brain waves after the Woz experiment, whereas there were only eight (18.2%) strongly agree with this assertion before the WOz experiment. All participants, except two, changed their minds favorably after the experiment. A science fiction approach to the question of a subject's ability to interact with a BCI, and his or her ability to interact with a computer by means of thought, is a way of influencing the subject's perception of the possibility of implementing such an interface not in a fictional way, but in a very real one. This feeling may be reinforced by the fact that the BCI seems to behave as expected by the subject. However, we are not making any assumptions about how a fake BCI might be used by an uninitiated audience, or how it might be interpreted by them.