Madanchian, Mitra, Jay Ariken, and Hamed Taherdoost. “Role of Effective Leadership on Empowerment, Effective Communication, and Motivation in Customer Service”. Macro Management & Public Policies 4, no. 1 (April 15, 2022): 15–20. Accessed May 8, 2024. https://journals.bilpubgroup.com/index.php/mmpp/article/view/4530.