Expert Review on Usefulness of an Integrated Checklist-based Mobile Usability Evaluation Framework

Authors

  • Hazura Zulzalil

    Department of Software Engineering and Information System, Universiti Putra Malaysia, UPM Serdang, Selangor, 43400, Malaysia
  • Hazwani Rahmat

    Department of Information Technology, Centre for Diploma Studies, Universiti Tun Hussein Onn Malaysia, Pagoh Higher Education Hub, Pagoh, Johor, 84600, Malaysia
  • Abdul Azim Abd Ghani

    Department of Software Engineering and Information System, Universiti Putra Malaysia, UPM Serdang, Selangor, 43400, Malaysia
  • Azrina Kamaruddin

    Department of Software Engineering and Information System, Universiti Putra Malaysia, UPM Serdang, Selangor, 43400, Malaysia

DOI:

https://doi.org/10.30564/jcsr.v5i3.5816
Received: 28 June 2023 | Revised: 24 July 2023 | Accepted: 26 July 2023 | Published Online: 31 July 2023

Abstract

Previous mobile usability studies are only pertinent in the context of ergonomics, physical user interface, and mobility aspects. In addition, much of the previous mobile usability conception was built on desktop computing measurements, such as desktop and web application checklists, or scarcely addressed the mobile user interface. Moreover, the studies focus mainly on interface features for desktop applications and do not reflect comprehensive mobile interface features such as navigation drawers and spinners. Therefore, conducting usability evaluation using conventional usability measurement would result in irrelevant results. In addition, the resulting works are tailored for usability testing, which requires highly skilled evaluators and usability specialists (e.g., usability testers and user experience designers), who are rarely integrated into a development team. The lack of expertise could lead to unreliable usability evaluations. This paper presents a review from industrial experts on a comprehensive and feasible usability evaluation framework developed in our previous work. The framework is dedicated to smartphone apps, which integrate evaluator skills and design concerns. However, there is no evidence of its usefulness in practice. Therefore, the usefulness of the framework measurement for evaluating apps' usability in the eyes of non-usability specialists is empirically assessed in this paper through an expert review. The expert review involved eleven industrial developers and was complemented by a semi-structured interview. The method is replicated in comparison with a framework from another study. The findings show that the formulated framework significantly outperformed the framework (p = 0.0286) from other studies with large effect sizes (r = 1.81) in terms of usefulness.

Keywords:

Usability framework; Mobile usability; Usability evaluation; Expert review; Heuristic walkthrough

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How to Cite

Zulzalil, H., Rahmat, H., Ghani, A. A. A., & Kamaruddin, A. (2023). Expert Review on Usefulness of an Integrated Checklist-based Mobile Usability Evaluation Framework. Journal of Computer Science Research, 5(3), 57–73. https://doi.org/10.30564/jcsr.v5i3.5816

Issue

Vol. 5 , Iss. 3 (July 2023)

Article Type

Article

License

Copyright © 2023 Author(s)

Creative Commons License

This is an open access article under the Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) License.

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